|
|
 |
| Best people practice for people in business |
|
 |
|
|
Payment
Payment can be made by:
- Credit card
All credit card transactions are done using RBS WorldPay's secure server.
Once your payment has been authorised you have immediate
access to your chosen service(s).
- If you wish to pay by cheque or standing order,
please call 0845 355 0877.
Subscriptions for website only are payable annually in advance, payments
for website plus advisory helpline can be made quarterly or annually. All
payments for online services should be made in advance.
Our website offers.....
- A large collection of documents for you to use:
- a highly customisable employee handbook to issue to all of your staff
- a wide range of contracts of employment
- more than 50 customisable policies that you can tailor and issue
- at least 60 guides on management topics, legal overviews plus
step by step guides to specific topics such as recruitment, induction and
redundancy
- over 70 forms to print off and give to your staff
- a huge range of customisable letters to send to your staff
- at least 25 guides to general health and safety issues.
You may wish to view some sample documents:
- Customised documents are generated as PDFs, with a blank area at the
top so that they can be printed on headed paper. If you send us a logo of the
appropriate size, this will automatically be inserted into your contracts of
employment, policies and handbook.
- Additional document formats are available if you have our premium service.
This incorporates:
- document generation in HTML, as well as PDF format.
This is useful if you want to put your company policies on your
company intranet, or if you want to modify them in a word-processor.
- an easy-to-use but technically advanced policy template
tool which gives you the ability to store your own policy templates.
The template tool makes the process of implementing,
reviewing and updating policies even quicker and more effective.
- a range of specialist contracts and documents such as an apprentice
contract, an associate agreement and a non-executive director's agreement.
Subscribers who have previously bought access to our basic
website only (no longer available on its own) can
upgrade
their current service to our premium service.
-
You can find a document in various ways:
- by going to the topic pages shown in the left hand navigation bar.
This allows you to approach the site from an activity point of view.
- by using the short cuts to find documents by document type, ie all
policies are grouped together
- by using the site map
- by going to the A to Z listing
- by searching for documents using the search control.
- Archive copies of the newsletters (going back to 2001) are also
available to you. These can often be useful if you are looking for information
on interesting cases you have read about in previous issues. The newsletter
page shows which main topics are covered in which newsletter, with a link
enabling you to get to the chosen topic directly.
Own use: If you are an HR consultant, please
bear in mind for the future the 'fair use' paragraph in the
terms and conditions section of our web site. If you wish to be able to offer
the site to your clients as part of your total service range please
contact us
to discuss a suitable arrangement.
When should you use our helpline?
Our clients choose to talk to us on many issues but we strongly
recommend advice is taken prior to:
- carrying out any disciplinary procedure or action
- dismissing an employee (even with short service)
- making anyone redundant or starting consultation or
considering a selection process for redundancy
- acting on any notification (formal or informal) of a complaint
relating to sex, race, disability, sexual orientation, religion/belief,
age, marital status or civil partnership, or pregnancy or any complaint
of harassment (from an employee, a worker or even a job applicant or
ex-employee)
- making any changes to terms and conditions of employment
(including altering anyone's hours or time or place worked or demotion
or deduction from or reduction in an employee's remuneration)
We would always advise taking advice at the earliest possible stage
and certainly within 24 hours of:
- an employee failing to attend work and not notifying you of the
reason - and in any event before any action is taken relating to the
non-attendance
and immediately:
- an employee walks out or resigns without written notice
- an employee raises a formal grievance
- you receive an ET claim or formal or informal threat to
commence such a claim.
If you are a new business start up, you might like to read our
overview for new businesses.
Our helpline details
- Our helpline is operated between 9.00am - 6.00pm Monday to Friday.
- You can contact us by telephone to receive instant, practical advice
or by email, in which case we will respond to you within 24 hours.
- All telephone calls are followed up by an email summary of the
advice given, setting out our recommended course of action, so you
don't need to make frantic notes during our discussions.
- Through our backoffice system we have access to the complete
history of enquiries for each client, enabling any advisor to pick up a
previous enquiry and advise you without you having to re-explain previous
events. This also means that we can easily make that entire history
available on request, thus saving you time, effort and money in
establishing an accurate record of events over a period of time.
- We will happily review letters or redraft these for you, we will
comment on new draft policies or procedures you are considering.
- We also follow up more complicated enquiries to ensure that the
enquiry has been resolved to your satisfaction, and offer further advice
as necessary.
- Unlike many helplines, there is no escalation procedure. All of our
advisors are able to handle all enquiries. However, subscribers have a
designated account manager - so that if they prefer to speak to one advisor
about longer term or more complex enquiries then, subject to availability,
they can do so.
- We can also provide reports if requested, showing you your usage,
the topics you most frequently ask about, which of your authorised staff
use us most regularly, and offering advice and recommendations for
future action.
A subscription to our helpline starts at 10 hours per annum.
If you feel you will use more than this, you can buy additional time on
an ad hoc basis, or upgrade your subscription.
Frequently answered question
How do I create a document?
Documents are simple to create as they are already
formatted for you, so you don't need to be an expert
in word processing! You simply enter the factual
information into the text boxes on the templates as
prompted, tick the boxes where there is optional text
which you want to include (and overtype to suit if
necessary), and then create and download your
document. If you are logged in, your name and job title
will automatically appear for you. The template letters
prompt you to include information which will ensure
that you comply with any statutory procedures; the
template policies automatically include this for you.
Your final documents can be downloaded in either
pdf format (so ready to print off immediately with letters
set out in such a way that they should fit easily onto most
headed notepaper) or as an html document so that you
can easily reformat these to suit your own house style.
To what extent can I tailor a policy to reflect my business?
This depends on the policy! Where there are statutory
procedures and guidelines, the minimum requirements
will be automatically inserted into the policy for you;
where the policy is an entirely optional one, we present
this in text boxes with suggested wording which you
can overtype to suit your business needs. All job titles
etc are fully customisable so that they refer to people
who actually exist within your business.
Can I add my own logo to the handbook and policies?
Yes. Simply send us your logo in a GIF, JPG or PNG
format, and we will store this on our server for you;
this will then automatically appear on any contract,
handbook or policy you prepare. The logo needs to be
less than 700 pixels wide, and using a GIF or PNG will
provide a better quality.
Do I need any particular software on my computer?
You will need Adobe acrobat to download the documents.
This is available free of charge and we give you the
appropriate link to download this.
What if something goes wrong with downloading the document?
At the bottom of every webpage there is a link to our
webmaster. Click on this to email us and we will get
back to you as soon as possible.
Can I access the documents I recently downloaded?
If you are buying on a pay-as-you-go basis, each
document has an access period (which varies depending
on the document or package purchased), so if you are
still within this you can continue to download the document
as many times as you need. We would advise you to save
copies of the documents you download on your own
systems however.
What do I do if my browser crashes?
If you were using a document template at the time,
any information you typed into a document will not be
saved unless you had already submitted your changes
or downloaded the pdf.
What if I forget my password?
Simply go to the website and in the top LH corner
under Login prompt you will see a link - "Lost your
password?" Click on this, fill in your email address, and
your password will be immediately emailed to you.
How may I use the service?
Please bear in mind our fair use paragraph (quoted
below) in the terms and conditions section
of our web site.
Permission is granted to copy electronically and to
print hard copy portions of this website for the sole purpose
of using this website to assist you in the HR management
of your own workers and sub-contractors. Any other use
of the copyright material on the Business Human Resources
Solutions Ltd website, including using the material on the
site for the benefit of other parties, whether for payment
or not, is strictly prohibited without the express permission
of Business Human Resources Solutions Ltd.
If you are an HR consultant and wish to be able to
offer the site to your clients as part of your total service
range please
contact us
to discuss a suitable arrangement.
Health & Safety
Our comprehensive health and safety service includes:
- A Health & Safety Advisor will visit you to audit your current
systems and inspect your premises. We then develop updated policies
and systems plus an action plan, for your review, and visit you again to
work through the implementation of any proposed changes.
- Every year an Advisor will carry out a site inspection and propose
any required changes.
- Expert advice just a call or click away:
Online, via our website, you can find H&S guidance plus
an extensive range of forms and checklists.
By phone or email you can get clear and practical advice
on any H&S problem.
We can also provide a range of other health and safety services including:
- Fire risk assessments
- Asbestos surveys
- Noise assessments
- Legionella risk assessments
- Health & Safety training
Call us on 0845 355 0877 or
contact us
to find out more.
HR Consultancy
Our specialist expertise can save you time and money plus reduce your
legal risks.
- Disciplinary and grievances
Our highly experienced staff can conduct investigations, even at the
highest levels of your organisation. In addition, they can attend hearings,
advise on actions and create the necessary documentation.
- Due diligence for acquisitions and TUPE transfers
Acquiring staff can come with a nasty sting in the tail if you have not
completed the same type of 'due diligence' that will have gone in to
evaluating the financial and operational risks. Our comprehensive HR Due
Diligence Audit provides clear information in advance of the final decision,
can impact the valuation of the business and identify possible TUPE issues.
- Redundancy and restructuring advice
Restructuring can require significant expertise and resources. Our highly
experienced team can assist you to ensure that any restructuring or
redundancy programme is legally compliant and minimises disruption.
- Exit interviews
By combining online feedback from leavers with the results of more
detailed confidential telephone interviews from exiting managers and other
key staff, we can cost effectively provide you with comprehensive feedback
and possible actions.
Call us on 0845 355 0877 or
contact us
today to discuss your requirements.
Compensation
Effective compensation programmes must not only motivate staff but also
meet legal requirements. We can assist you with:
- Job evaluation
To avoid equal pay claims most employers will need some form of job
evaluation scheme. Our process is designed for use with SMEs and is practical,
easy to implement and equips you with the tools to maintain the system
without using consultants.
- Equal pay audits
In 2010-11 34,600 equal pay claims were made to employment tribunals
in Great Britain. Our audit examines both the current distribution of pay and
the policies by which it is administered, and makes recommendations to help
you remain legally compliant.
- Sales compensation
Sales compensation plans can over or under reward sales staff, be
complex to administer and not aligned with business goals. Our development
process involves all those who create the plans, are rewarded by them or
administer them, to ensure these problems do not arise.
- Bonus planning
We focus first on your business objectives, then on identifying the key
contributory factors for success and produce easy to understand, simple to
administer plans that deliver the required business results.
Call us on 0845 355 0877 or
contact us
today to discuss your requirements.
Manager and Executive Training
We free managers from a fear of the law so that they can concentrate on
achieving high performance. Our short participative programmes also help protect
the organisation from expensive litigation.
- Achieving high performance within the law: we remove some
myths about employment law and enable managers to handle practical
situations and achieve high performance.
- Managing within the law update: a programme for managers
who need a refresher and an update on recent developments in employment
law.
- Creating a positive, high performing organisation: assists
executives/senior managers to create a culture which both maximises
performance and ensures a legally compliant environment.
- Managing diversity: allows managers to examine the
challenges of achieving high performance with a diverse workforce.
- Successfully managing remote teams: this can be a challenge
for those more used to a traditional office environment; we look at the
practical and legal issues involved with managing staff remotely and
achieving results.
Call us on 0845 355 0877 or
contact us
today to discuss your training needs.
|
|
|
for helpline advice and support.