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Step by step delegation
Overview
You can’t do everything yourself. Even if you could, your team would
lose out on the opportunity to get involved in some aspects of your job and therefore
develop their skills.
Many managers find delegation difficult:
- There’s not enough time.
- It’s quicker to do it myself.
- No one could do it as well as me.
- I don’t want to give up my control.
- I don’t know how to do it.
- My team may feel dumped on.
However, if you want your business, yourself and your employees to grow and
develop, it’s worth investing time in mastering the techniques
of delegation.
The BusinessHR guide takes you through the essential steps to effective
delegation!
Why delegate?
The advantages of delegating are that it:
- relieves you of certain tasks and creates more time for you to focus
on the important parts of your role – planning, motivating,
building your business.
- develops the capability of your employees to make decisions, get
things done and take responsibility.
- allows decisions to be taken at the level where the details are best
known.
- is essential if you want your organisation to grow. Not doing so is
recognised as one of the biggest obstacles to growth.
- can motivate your employees by giving them new challenges and
improve their productivity.
- is a great way of testing out the ability of your people to take on more.
- prevents employees leaving. One of the most common reasons why
employees leave an organisation is that they feel under-employed and
under-challenged.
When to delegate
Delegate when:
- you have too much work to do
- you cannot find enough time to spend on the things you know are important
- you know that you need to stretch and develop members of your team
- you know that a particular team member has the skills and
experience suitable for the task.
What to delegate
Consider delegating the following:
- tasks that you don’t need to do yourself – those which are
not the best use of your time.
- specialist tasks which will suit those who have the necessary skills and
know-how.
- routine administrative tasks which take up too much of your own time –
they may be small things which you enjoy doing (eg sending your own faxes,
doing your own filing) but could be an inappropriate use of your time.
- projects where it makes sense for one person to handle everything and
which could be a good test of how the individual manages.
- liaison with a person/customer/company that can be time consuming.
What delegation is not!
Delegation, however is not:
- just ridding yourself of a difficult, tedious or unrewarding task
- setting up someone for failure by handing out an impossible task which
others have failed at
- just making your life easier.
Who to delegate to
When considering who you should delegate to, consider the following:
- does the individual have the knowledge and skill required?
- does he/she have the required motivation?
- does he/she have the time?
- is he/she willing and able to learn, if he/she lacks the relevant depth of
experience?
- who would relish the opportunity and learn from it? The development
of the individual should be an aim, when delegating.
- who can you trust to do the job? You don’t want to over-supervise,
so who will get on with the job and refer to you if he/she is stuck or requires
guidance? If you’re unsure who to trust, try people out on small, less
important tasks first.
Having decided when and what to delegate and to whom, use the BusinessHR
guide to delegation and we will take you through the following essential steps:
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Ensure that you cover:
- what needs to be done
- why it’s important
- by when it is required
- what authority the employee has to make decisions and what
should be referred (and to whom)
- how and when progress reports should be submitted
- how you propose to guide and monitor the task
- resources and help available.
Remember that the extent to which you need to spell out the detail of what
needs to be done will depend on the individual to whom you are delegating.
Don’t stifle the employee’s initiative, but do ensure that sufficient
details are given to do the job well.
It’s a good idea when delegating to ask the employee to tell you how
he/she proposes to carry out the task – this will give you an insight into how
closely you need to monitor progress.
- Agree the output of the task which you have delegated ie what the
employee will achieve.
- Set deadlines (and milestones for more complex tasks, as a great way of
breaking the tasks down into deliverable ‘chunks’).
- Schedule the deadlines in your diary.
- You may need to monitor progress fairly closely initially. However, back
off and watch from a distance as soon as you are confident that the
employee is on the right track and progressing well.
- Ensure that your employee understands the ‘no surprises’
rule! The last thing that you want is to discover that something is going
horribly wrong, at a stage when it’s too late to get it easily
back on track.
- Ensure that agreed timescales are met, unless there are good reasons for
them to be rescheduled.
- Refrain from undue interference in the way in which
the work is being done. It’s the result that counts.
- Remember that a great delegator knows his/her employees well and strikes
the right balance of control, support and freedom to act.
- Do not fall into the trap of forgetting all about the task until the
completion date.
- When the task is completed, ask the employee to review what went well,
what has been learned and what should be done differently next time.
- Give the employee your feedback. Ensure that you give praise for what
was done well. Take the opportunity to make constructive suggestions
for change, from which he/she can learn.
- Remember that the point of this is to develop the employee and increase the
chances that an even better job is done next time.
- Plan what can be delegated next.
- Delegation can create a virtuous circle: the more you delegate, the
more your employees learn, the more they are able to take on.
- Every successful manager achieved his/her position in the same way:
by demonstrating how to achieve results.
- Delegation, if done well, is a winner for everyone.
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