All payments for services should be made in advance,
except for consulting service requests made by repeat customers
who have made a prior arrangement with us.
Some subscription prices might be shown on a monthly basis for comparison
purposes, but all subscription payments are made quarterly or annually in advance.
All subscription services will renew automatically at the rollover period,
unless you give us three months' notice. The renewal and timed payments use WorldPay's
FuturePay system, and you will be issued a FuturePay user ID and password to maintain
Term of Agreement: minimum 12 months subject to a pricing review after 12 months.
The agreement may be terminated at any time after the first anniversary by giving three months' written
Services: the Contract provides access to the website and helpline
If you have bought access to the helpline, then the following applies:
As individual helpline usage fluctuates
throughout the year according to circumstances and need, the full
allocation of helpline hours is credited on an annual basis, at the
beginning of the 12 month initial subscription (or its anniversary
thereafter), rather than accruing on a monthly basis. If however,
notice is given during the 12 month accounting period, the helpline
usage allowance will be calculated on a pro rata basis and any
client who has used in excess of their pro rata entitlement will be
required to pay the excess at our full hourly helpline rate.
These hours and any additional helpline hours can be purchased at our hourly rate.